Refund policy

Every August Moon piece is checked before it leaves us. If something isn't right when it reaches you, we'll put it right.

What we accept

We accept a return, and you choose a replacement or a full refund, if your order arrives:

  • damaged or defective,
  • different from what you ordered (wrong product, colour or size),
  • not as described on our website, or
  • after the delivery time we promised, for reasons within our control.

Because our bedsheets and comforters are bedding, we do not accept returns or exchanges for a change of mind, or for products that have been used or washed.

Damage in transit, a wrong item or missing items: tell us within 48 hours

Write to us on WhatsApp at +91 84477 71334 or at info@augustmoon.in within 48 hours of delivery. Please share:

  1. your order number,
  2. clear photos of the product and the packaging, and
  3. your unboxing video, if you recorded one (recommended, not required).

We'll reply with a ticket number within 48 hours.

What happens next

  1. We review your request and confirm within 2 working days.
  2. We arrange a free pickup. If your pin code has no pickup service, we'll tell you how to send it back and refund the shipping cost. Please keep the product unused, unwashed and in its original packaging with all items (pillow covers, cushion covers, tuckers).
  3. Once the product reaches us and is checked, you choose a replacement of the same product (if in stock) or a full refund.

Missing tuckers

If the bedsheet tuckers included in your set are missing from your box (reported within 48 hours of delivery), we'll send them separately at no cost.

Refunds

Approved refunds go back to your original payment method within 7 working days of our approval. Your bank may take a few more days to show it. For approved claims we refund the full amount you paid, including any shipping charge.

Cancellations

  • You can cancel free of charge any time before your order is dispatched: WhatsApp +91 84477 71334 or write to info@augustmoon.in with your order number. We refund you in full within 7 working days.
  • Once dispatched, an order can't be cancelled; if it arrives late, damaged or wrong, the sections above apply.
  • If we ever have to cancel your order (for example, if a product goes out of stock), we'll tell you at once and refund you in full. We don't charge cancellation fees.

Grievance Officer

Amit Anand, Founder & Grievance Officer

AUGUST MOON PRIVATE LIMITED
CIN: U47912HR2026PTC151849 · GSTIN: 06ABHCA0128J1ZX
Registered office (correspondence only, not a return address): Unit No 309-A, 3rd Floor, SAS Tower-A, Sector 38, Gurugram, Haryana 122001

Email: info@augustmoon.in · Phone/WhatsApp: +91 84477 71334

We acknowledge every complaint within 48 hours and aim to resolve it within one month.